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Notice of Privacy Practices

How Rx Unlimited LLC Uses and/or Discloses Your Information:

  • Rx Unlimited LLC and its subsidiaries do not and will not sell, disclose, or rent your personal information to anyone.
  • Rx Unlimited LLC and its subsidiaries use your information to provide products and services and to support core business functions. These uses include order or service fulfillment, internal business processes, marketing, authentication, loss and fraud prevention, public safety and legal functions.
  • We may combine all the information we collect to speed up efficiency and processing. We may disclose your information only within our corporate family of companies for the above-mentioned efficiency and processing..
  • We may disclose your personal information to third parties only under the following limited circumstances:
    • With service providers or suppliers that help with our business operations or joint products.
    • with your express consent; or,
    • When necessary to protect the safety, property, or other rights of Rx Unlimited LLC and its subsidiaries, customers, or associates, or when otherwise required by law.

Your Choices and Options:

  • We want to communicate with you in ways you want to hear from us. Examples include email, telephone calls, text or SMS messaging, newsletters, special offers, and new product announcements. We use the following standards for marketing communications:
  • We will not contact you via phone, email, or text/SMS message without your express consent (opt-in).
  • We will not disclose your personal information to third parties for any purpose without your express consent (opt-in).
  • We use an opt-out standard for all other communications. This means we will conduct the activity until you tell us not to.
  • We participate in some Interest-based advertising. This means that you may see advertising on our website tailored to how you browse or shop, or you may see advertising for Rx Unlimited LLC and its subsidiaries on other websites based on your browsing behavior across websites.
  • You can also contact us via the “Contact Us” section listed in Rx Unlimited LLC’s “Full Privacy Policy”.

Important Information:

  • We recognize the importance of privacy and believe it is a matter of trust.
  • We are committed to providing you a fair and timely response to any privacy concern or questions you bring to us.
  • Regardless of state or Federal law, Rx Unlimited LLC and its subsidiaries are committed to doing everything within its power to protect and keep confidential the information that its customers provide to us for the purposes of providing the absolute best pharmaceutical care possible, to a level above and beyond state and Federal mandates.

Rx Unlimited LLC’s Full Privacy Policy

Rx Unlimited LLC and its subsidiaries recognize the importance of our customers' privacy. We believe that privacy is more than an issue of compliance – it is one of trust. We strive to manage your personal information based on our basic belief of respect for the individual. This Policy describes:

  • How and why we collect your personal information.
  • How your information is used and protected.
  • When and with whom we can share your information.
  • The choices you can make about how we collect, use, and share your information.

Notice and Scope of Our Privacy Practices

Our goal is to provide clear, prominent, and easily accessible information about our privacy practices. This Policy applies to customer information we collect via telephone, facsimile, or electronic methods in the United States and through our website.

Rx Unlimited LLC and its subsidiaries have a specific “Notice of Privacy Practices” for its personal information practices relating to Pharmacy operations. This notice is available at each location.

Our Pledge of Accountability

Rx Unlimited LLC and its subsidiaries expect our personnel and business partners to manage your personal information properly and maintain your trust. Specifically designated personnel are responsible and accountable for compliance with this Privacy Policy.

Information We Collect

We collect personal information about you to deliver the products and services you or your prescribing physician have requested and to help improve your shopping experience. We strive to limit the amount of personal information collected to support the intended purpose of the collection.

Information You Provide To Us We collect personal information from you in a variety of ways when you interact with Rx Unlimited LLC or its subsidiaries, either at the actual locations and/or through our website. Some examples are when you:

  • Create an account on our website;
  • Make an online or in-store purchase from us;
  • Make an inquiry or conduct a transaction where we collect information, including when required by law;
  • Request customer service or contact us;
  • Otherwise submit personal information to us along with any related content of the communication.

Personal information is information that identifies you or is reasonably linked to you. The personal information we collect may include contact and payment information like your name, email and physical addresses, phone numbers, credit and debit card information, medical insurance and/or prescription plan information, and possibly a Social Security number. When you ask us to ship an order, we may collect information you provide us such as the name, address, and phone number of recipients, alternate ship-to addresses, and similar. For certain transactions, we may be required to collect information to comply with legal requirement, where applicable.

Information from Other Sources
We may receive personal information about you from other sources as well. Examples of these sources are entities that can help us correct or supplement our records, improve the quality or personalization of our service to you, and help prevent or detect fraud. In addition, we may collect information from consumer reporting agencies or other service providers if the requirements of the transaction(s) are outlined as such.

Automated Information Collection
We receive and store certain types of information when you interact with our website, emails, and online transaction program(s). Our purpose and intent is to allow the website to work correctly, to evaluate use of the website, and to support website analytics and marketing campaigns. Some examples include:

  • We use "cookies" to recognize you as you use or return to our website. This is done so that we can provide a continuous and more personalized shopping experience for you. A cookie is a small text file that a website or email may save to your browser and store on your hard drive.
  • We may also use web beacons. Beacons allow us to know if a certain page was visited, an email was opened, or if ad banners on our website and other sites were effective.

We operate cameras in our stores for security and operational purposes, such as to have a digital recording of daily operations as well as to measure traffic patterns. Except for security purposes, we do not use these cameras to identify you personally.

How We Use Your Information

Rx Unlimited LLC and its subsidiaries use your information to offer and provide our products and services to you and to support our core business functions. These include order or service fulfillment, internal business processes, marketing, authentication, loss and fraud prevention, public safety and legal functions. Some examples include:

  • To fulfill your requests for products and services and communicate with you about those requests;
  • To register and service your account;
  • To provide customer service and alert you to product information, including recalls;
  • To help us improve and customize our service offerings, websites, and advertising;
  • To send you information about our products, services, and promotions; and
  • To protect the security or integrity of our website and our business.

To accomplish these purposes, we may combine personal and non-personal information we collect with offline information, including information from third parties. We may transfer or disclose your information only within our corporate family of companies for these purposes.

How We Disclose Your Information Outside of Rx Unlimited LLC
Rx Unlimited LLC and its subsidiaries do not sell or rent your personal information to third parties ever. We only disclose your personal information with your prior consent or under the following limited circumstances:

Service Providers
We may disclose or otherwise make available personal information about you to service providers that help with our business operations. Examples are shipping vendors, billing and refund vendors, payment card processors, and companies that help us improve our product and service offerings and our websites. Your personal information may be stored and processed by our service providers in the United States or other locations where the service providers or Rx Unlimited LLC maintain facilities. We require our service providers to keep your information private and secure. In addition, our service providers may not use or disclose personal information for any purpose other than providing the services on our behalf.

Legal Requirements and Protection of Our Company and Others
We may disclose your information in other special circumstances. These include situations when the sharing is necessary to protect the safety, property, or other rights of Rx Unlimited LLC and its subsidiaries, our customers, our associates, or any other person, or where otherwise required by law. Examples include protecting the health or safety of customers, or addressing crimes committed on Rx Unlimited LLC property. Data from in-store security cameras may also be provided to law enforcement upon written request. Rx Unlimited LLC and its subsidiaries may provide your personal information in response to a search warrant or other legally valid inquiry or order, or to an investigative body in the case of a breach of an agreement, breach of data files and information, contravention of law, or as otherwise required by applicable law.

Marketing Purposes
Rx Unlimited LLC and its subsidiaries use marketing tools, companies, and their personnel from time to time to make our customers aware of our products and services we provide. All information provided, such as names, telephone numbers, and/or email addresses are conducted in-house and in no way is distributed to other entities or persons that may breach or misuse the information provided as a result. All personnel delegated for marketing purposes are fully vetted and aware of policies concerning customer information privacy.

Business Transfers
Rx Unlimited LLC and its subsidiaries do not and will not transfer, sell, rent, or otherwise make available any and all information pertaining to a customer without their prior, written consent. Rx Unlimited LLC and its subsidiaries do not conduct transactions with businesses who do not abide by the basic rules and regulations governing information privacy.

Your Choices and Options

Data Collection, Use, or Disclosure
Rx Unlimited LLC and its subsidiaries do not collect, use, or discloses your personal information consistent with this policy. The method of obtaining consent is appropriate for the type of personal information being collected, used, or disclosed. For example, we will obtain your express consent (verbal, written, or electronic agreement) to collect, use, or disclose personal health information in accordance with State and Federal law. In other situations, we consider consent to be implied, such as to use your email for marketing purposes, unless you opt out of these communications such as by unsubscribing.

Marketing Preferences
We want to communicate with you in ways you want to hear from us. Examples are newsletters, special offers, and new product announcements. We use the following standards for marketing communications:

  • We use an opt-in standard for phone and email messages. We also use an opt-in standard for sharing personal information with third parties for marketing purposes. Opt-in means we will only conduct the activity with your express consent.
  • We use an opt-out standard for email or for other communications like mail. Opt-out means we consider your consent is implied, but will stop the activity upon your request.

If you contact us by email or mail, please be sure to include your full name, the types of communications you would like to receive or not receive, and your related contact information. For instance, if you would like to opt-out of mail, include your mailing address. Please allow sufficient time for your preferences to be processed. It may take up to 10 days to process your requests related to email and up to 4-6 weeks for other requests.

Please be aware that, even if you have opted out of receiving marketing communications from us, we may still contact you for transactional purposes. Some examples are contacts for customer service, product information, service or reminder notices, or recalls. We may also need to contact you with questions or information regarding your order, such as regarding order status, shipment, or refunds.

To learn more about cookies, including how to refuse cookies on your device, please use one of any search engine applications or sites available to you on your desktop, laptop, tablet, or smartphone.

You may opt-out of either interest-based advertising on our website, or interest-based advertising on other sites, as described above. Other websites you visit may offer their own opt-out methods as well. If you do opt-out of interest-based advertisements, you may still see advertisements on websites you visit, just not ads based on your browsing behavior.

How to Access and Update Your Information

Rx Unlimited LLC and its subsidiaries take reasonable steps to keep your personal information accurate and complete. You can access or update your personal information, including contact or account information, in the following ways:

  • If you have created an account on one of our websites, log into your account. Once you do, you will be able to enter and update your own contact information and payment information, as well as contact information for recipients you have designated.
  • Contact us at the email or postal address listed below in the ”Contact Us” section, or at the bottom of this Policy. Please include your current contact information, the information you are interested in accessing, and your requested changes. We will provide you the personal information requested if reasonably available, unless it infringes on the privacy of other individuals and subject to reasonable limitations provided by law and internal procedures. Otherwise we will describe the types of information we typically collect. We will provide access and make changes you request, or will provide an explanation of what actions we will be able to take with regard to the request.
  • If you need help accessing your information related to a service provided by a third party, we will assist you by referring you to the third party.
  • If you need assistance accessing records related to your information, please visit the section below related to "Privacy Protections for Specific Types of Information."

How We Secure Your Information

Securing your information is a company priority. Whether you are shopping on our websites or in our stores, we use reasonable security measures to help protect the confidentiality of personal information.

Online Protections
Your account information is protected by the password you use to access your online account. Please keep this password confidential. We also use a technology called Secure Sockets Layer (SSL). If your browser is capable of SSL (as most are), your account information will be protected during its transport across the Internet. You can see a representation of this when you enter a secure portion of our online website (not including our mobile applications), which is any page containing any of your account information, where an image of a closed lock or a solid key should appear in the bottom bar of your browser window. If you click on this image, a small pop-up window displaying website security information will appear. This display indicates that your personal information is transmitted in encrypted form to an Rx Unlimited LLC web server, not to some unknown or unauthorized server.

Hard Copy and Electronic Storage Protections
Personal information that is maintained in our offices or stores is subject to physical, administrative, and technical controls as well. Hard copies of sensitive personal information are maintained in locked locations or cabinets with similar restrictions for electronic storage. When disposed of, the information is shredded, destroyed, erased, or otherwise sought to be made unreadable.

Privacy Protections for Specific Types of Information

Pharmacy
When you use our website, telephone us, or otherwise contact us, you may be asked to provide us with your health information so that we may process your request. We understand the extremely sensitive nature of such information and respect your privacy by keeping it confidential in accordance with State and Federal laws and our policies. Please go to www.hhs.gov or www.hipaa.com for detailed information regarding patient information privacy and confidentiality and your legal rights concerning your information and medical records.

Other Products and Services and Financial Transactions
When you obtain products and services from us, we may collect and use certain financial-related information. We understand the sensitive nature of this information as well, and protect it in accordance with state and Federal laws and our policies. Financial transactions include personal checks, debit or credit card payments. We protect payment card information we collect during transactions. We comply with industry standards that require safeguards for the handling and securing of customer information. These include using secure networks; encryption or other protection of cardholder data; physical and technical access controls; monitors and tests of security systems; and information security policies.

As a company that provides products and services nationwide, Rx Unlimited LLC and its subsidiaries have privacy policies located at each office. Personal information about our customers may be processed and stored in the United States or any other location in which our service providers maintain facilities. Rx Unlimited LLC requires our family of companies to protect your personal information, regardless of where it is stored, in accordance with local laws and our policies.

Changes to the Rx Unlimited LLC Privacy Policy

Please check our privacy Policy periodically for changes. We will also notify you of significant updates and will post the date it was last updated at the bottom of the privacy Policy.

Contact Us

Telephone, mail, or email us for store experiences, marketing preferences, opt-out or opt-in requests, and general feedback/questions. Please feel free to contact the Beverly Hills office with any questions or comments about this Policy or about how your information is handled. You can also contact us via the addresses below:

Mail:
Rx Unlimited LLC
RE: Privacy Policies
Attn: Compliance Officer
8641 Wilshire Blvd., Suite #120
Beverly Hills, CA 90211
310-360-0000
310-360-0100 fax

Website:
www.rxunlimited.com

Further Information:
info@rxunlimited.com

Last Updated: Sept. 8, 2014

CONFIDENTIALITY STATEMENT: The information described and provided herein is intended only for the person or entity to which it is addressed and may containing confidential and/or privileged material. Any review, transmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient(s) is prohibited. Unless expressly stated above, no information provided herein should be construed as a digital or electronic signature. If the reader of this information is not the intended recipient, you are hereby notified that retention, dissemination, distribution or copying of this information without express, written permission of Rx Unlimited LLC or its subsidiaries is strictly prohibited, and if upon investigation, find that criminal proceedings are applicable, Rx Unlimited LLC and its subsidiaries reserve the right to pursue prosecution proceedings to the furthest extent allowable by state and Federal law.

The products in this online store are non-prescription, and are not compounded preparations. Products with the Rx Unlimited name are commercially manufactured and packaged and privately labeled for Rx Unlimited. Prescription medications and compounded preparations cannot be purchased through this the Online Store.

To enter the store, click OK to indicate that you understand that products in this store are non-prescription and commercially available, ie, not compounded.