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Rx Unlimited LLC and its subsidiaries recognize the importance of our customers' privacy. We believe that privacy is more than an issue of compliance – it is one of trust. We strive to manage your personal information based on our basic belief of respect for the individual. This Policy describes:
Our goal is to provide clear, prominent, and easily accessible information about our privacy practices. This Policy applies to customer information we collect via telephone, facsimile, or electronic methods in the United States and through our website.
Rx Unlimited LLC and its subsidiaries have a specific “Notice of Privacy Practices” for its personal information practices relating to Pharmacy operations. This notice is available at each location.
Rx Unlimited LLC and its subsidiaries expect our personnel and business partners to manage your personal information properly and maintain your trust. Specifically designated personnel are responsible and accountable for compliance with this Privacy Policy.
We collect personal information about you to deliver the products and services you or your prescribing physician have requested and to help improve your shopping experience. We strive to limit the amount of personal information collected to support the intended purpose of the collection.
Information You Provide To Us We collect personal information from you in a variety of ways when you interact with Rx Unlimited LLC or its subsidiaries, either at the actual locations and/or through our website. Some examples are when you:
Personal information is information that identifies you or is reasonably linked to you. The personal information we collect may include contact and payment information like your name, email and physical addresses, phone numbers, credit and debit card information, medical insurance and/or prescription plan information, and possibly a Social Security number. When you ask us to ship an order, we may collect information you provide us such as the name, address, and phone number of recipients, alternate ship-to addresses, and similar. For certain transactions, we may be required to collect information to comply with legal requirement, where applicable.
Information from Other Sources
We may receive personal information about you from other sources as well. Examples of these sources are entities that can help us correct or supplement our records, improve the quality or personalization of our service to you, and help prevent or detect fraud. In addition, we may collect information from consumer reporting agencies or other service providers if the requirements of the transaction(s) are outlined as such.
Automated Information Collection
We receive and store certain types of information when you interact with our website, emails, and online transaction program(s). Our purpose and intent is to allow the website to work correctly, to evaluate use of the website, and to support website analytics and marketing campaigns. Some examples include:
We operate cameras in our stores for security and operational purposes, such as to have a digital recording of daily operations as well as to measure traffic patterns. Except for security purposes, we do not use these cameras to identify you personally.
Rx Unlimited LLC and its subsidiaries use your information to offer and provide our products and services to you and to support our core business functions. These include order or service fulfillment, internal business processes, marketing, authentication, loss and fraud prevention, public safety and legal functions. Some examples include:
To accomplish these purposes, we may combine personal and non-personal information we collect with offline information, including information from third parties. We may transfer or disclose your information only within our corporate family of companies for these purposes.
How We Disclose Your Information Outside of Rx Unlimited LLC
Rx Unlimited LLC and its subsidiaries do not sell or rent your personal information to third parties ever. We only disclose your personal information with your prior consent or under the following limited circumstances:
Service Providers
We may disclose or otherwise make available personal information about you to service providers that help with our business operations. Examples are shipping vendors, billing and refund vendors, payment card processors, and companies that help us improve our product and service offerings and our websites. Your personal information may be stored and processed by our service providers in the United States or other locations where the service providers or Rx Unlimited LLC maintain facilities. We require our service providers to keep your information private and secure. In addition, our service providers may not use or disclose personal information for any purpose other than providing the services on our behalf.
Legal Requirements and Protection of Our Company and Others
We may disclose your information in other special circumstances. These include situations when the sharing is necessary to protect the safety, property, or other rights of Rx Unlimited LLC and its subsidiaries, our customers, our associates, or any other person, or where otherwise required by law. Examples include protecting the health or safety of customers, or addressing crimes committed on Rx Unlimited LLC property. Data from in-store security cameras may also be provided to law enforcement upon written request. Rx Unlimited LLC and its subsidiaries may provide your personal information in response to a search warrant or other legally valid inquiry or order, or to an investigative body in the case of a breach of an agreement, breach of data files and information, contravention of law, or as otherwise required by applicable law.
Marketing Purposes
Rx Unlimited LLC and its subsidiaries use marketing tools, companies, and their personnel from time to time to make our customers aware of our products and services we provide. All information provided, such as names, telephone numbers, and/or email addresses are conducted in-house and in no way is distributed to other entities or persons that may breach or misuse the information provided as a result. All personnel delegated for marketing purposes are fully vetted and aware of policies concerning customer information privacy.
Business Transfers
Rx Unlimited LLC and its subsidiaries do not and will not transfer, sell, rent, or otherwise make available any and all information pertaining to a customer without their prior, written consent. Rx Unlimited LLC and its subsidiaries do not conduct transactions with businesses who do not abide by the basic rules and regulations governing information privacy.
Data Collection, Use, or Disclosure
Rx Unlimited LLC and its subsidiaries do not collect, use, or discloses your personal information consistent with this policy. The method of obtaining consent is appropriate for the type of personal information being collected, used, or disclosed. For example, we will obtain your express consent (verbal, written, or electronic agreement) to collect, use, or disclose personal health information in accordance with State and Federal law. In other situations, we consider consent to be implied, such as to use your email for marketing purposes, unless you opt out of these communications such as by unsubscribing.
Marketing Preferences
We want to communicate with you in ways you want to hear from us. Examples are newsletters, special offers, and new product announcements. We use the following standards for marketing communications:
If you contact us by email or mail, please be sure to include your full name, the types of communications you would like to receive or not receive, and your related contact information. For instance, if you would like to opt-out of mail, include your mailing address. Please allow sufficient time for your preferences to be processed. It may take up to 10 days to process your requests related to email and up to 4-6 weeks for other requests.
Please be aware that, even if you have opted out of receiving marketing communications from us, we may still contact you for transactional purposes. Some examples are contacts for customer service, product information, service or reminder notices, or recalls. We may also need to contact you with questions or information regarding your order, such as regarding order status, shipment, or refunds.
To learn more about cookies, including how to refuse cookies on your device, please use one of any search engine applications or sites available to you on your desktop, laptop, tablet, or smartphone.
You may opt-out of either interest-based advertising on our website, or interest-based advertising on other sites, as described above. Other websites you visit may offer their own opt-out methods as well. If you do opt-out of interest-based advertisements, you may still see advertisements on websites you visit, just not ads based on your browsing behavior.
Rx Unlimited LLC and its subsidiaries take reasonable steps to keep your personal information accurate and complete. You can access or update your personal information, including contact or account information, in the following ways:
Securing your information is a company priority. Whether you are shopping on our websites or in our stores, we use reasonable security measures to help protect the confidentiality of personal information.
Online Protections
Your account information is protected by the password you use to access your online account. Please keep this password confidential. We also use a technology called Secure Sockets Layer (SSL). If your browser is capable of SSL (as most are), your account information will be protected during its transport across the Internet. You can see a representation of this when you enter a secure portion of our online website (not including our mobile applications), which is any page containing any of your account information, where an image of a closed lock or a solid key should appear in the bottom bar of your browser window. If you click on this image, a small pop-up window displaying website security information will appear. This display indicates that your personal information is transmitted in encrypted form to an Rx Unlimited LLC web server, not to some unknown or unauthorized server.
Hard Copy and Electronic Storage Protections
Personal information that is maintained in our offices or stores is subject to physical, administrative, and technical controls as well. Hard copies of sensitive personal information are maintained in locked locations or cabinets with similar restrictions for electronic storage. When disposed of, the information is shredded, destroyed, erased, or otherwise sought to be made unreadable.
Pharmacy
When you use our website, telephone us, or otherwise contact us, you may be asked to provide us with your health information so that we may process your request. We understand the extremely sensitive nature of such information and respect your privacy by keeping it confidential in accordance with State and Federal laws and our policies. Please go to www.hhs.gov or www.hipaa.com for detailed information regarding patient information privacy and confidentiality and your legal rights concerning your information and medical records.
Other Products and Services and Financial Transactions
When you obtain products and services from us, we may collect and use certain financial-related information. We understand the sensitive nature of this information as well, and protect it in accordance with state and Federal laws and our policies. Financial transactions include personal checks, debit or credit card payments. We protect payment card information we collect during transactions. We comply with industry standards that require safeguards for the handling and securing of customer information. These include using secure networks; encryption or other protection of cardholder data; physical and technical access controls; monitors and tests of security systems; and information security policies.
As a company that provides products and services nationwide, Rx Unlimited LLC and its subsidiaries have privacy policies located at each office. Personal information about our customers may be processed and stored in the United States or any other location in which our service providers maintain facilities. Rx Unlimited LLC requires our family of companies to protect your personal information, regardless of where it is stored, in accordance with local laws and our policies.
Please check our privacy Policy periodically for changes. We will also notify you of significant updates and will post the date it was last updated at the bottom of the privacy Policy.
Telephone, mail, or email us for store experiences, marketing preferences, opt-out or opt-in requests, and general feedback/questions. Please feel free to contact the Beverly Hills office with any questions or comments about this Policy or about how your information is handled. You can also contact us via the addresses below:
Mail:
Rx Unlimited LLC
RE: Privacy Policies
Attn: Compliance Officer
8641 Wilshire Blvd., Suite #120
Beverly Hills, CA 90211
310-360-0000
310-360-0100 fax
Website:
www.rxunlimited.com
Further Information:
info@rxunlimited.com
CONFIDENTIALITY STATEMENT: The information described and provided herein is intended only for the person or entity to which it is addressed and may containing confidential and/or privileged material. Any review, transmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient(s) is prohibited. Unless expressly stated above, no information provided herein should be construed as a digital or electronic signature. If the reader of this information is not the intended recipient, you are hereby notified that retention, dissemination, distribution or copying of this information without express, written permission of Rx Unlimited LLC or its subsidiaries is strictly prohibited, and if upon investigation, find that criminal proceedings are applicable, Rx Unlimited LLC and its subsidiaries reserve the right to pursue prosecution proceedings to the furthest extent allowable by state and Federal law.